When does Snwan operate?
Working hours: Sunday through Thursday.
Can I request any modifications to the product?
We do not offer customized tailoring at Snwan. Therefore, no alterations or changes can be made to our products regarding style, cut, or color.
How long does it take for my order to arrive?
Preparing and shipping the product takes up to 21 business days, excluding Fridays and Saturdays. Usually, it arrives sooner.
Please note that this timeframe may increase during peak seasons.
How can I track my order?
You will receive a tracking link, a message, or a call from the shipping company once your order status changes to "In Delivery."
How do I care for my abaya?
We recommend following these instructions to maintain your abaya’s quality:
At professional laundries:
- Dry clean only
- Steam iron
For hand washing at home:
- Submerge the abaya in water
- Use a shampoo specifically designed for abayas
- Avoid rubbing and wringing
- Dry in the shade, away from direct sunlight
- Steam iron
What is the return and exchange policy?
Please visit the link here to learn about Snwan’s return and exchange policy.